Refund policy
Return & Refund Policy
90-Day Return Period
We offer a 90-day return period from the date the order was delivered.
Our return policy is designed to ensure fairness for all customers and prevent product misuse.
Return Conditions
To be eligible for a return, your product must meet ALL of the following conditions:
All tags, accessories, and instruction manuals must be included.
The product must show no signs of use, damage, or wear and tear.
A receipt or proof of purchase is required.
There are no traces of perfume, deodorant, makeup, pet hair, or any visible signs of wear and tear.
⚠️ Products showing signs of excessive use, wear and tear, or damage will not be eligible for a refund.
Our team will carefully inspect all returned products before approving a refund.
A Return Authorization Form is Required
To begin a return request, please contact:
Returns must be pre-approved and a Return Authorization Form (RA) must be issued.
Returned items without pre-approval will not be accepted.
Return Address
Subject to shipping availability, approved returns may be sent to one of the following locations:
Headquarters
117 South Lexington Street, Ste 100
Harrisonville, MO 64701, USA
Warehouse 1 (USA)
7518 9th St NW
Washington, DC 20012, USA
Warehouse 2 (USA)
1420 Tamarind Ave
Rialto, California 92376, USA
Customers must wait for confirmation of the exact return location before sending any items.
Return Shipping Costs
Unless the item is defective or incorrect, the customer is responsible for return shipping costs.
Shipping fees are non-refundable.
Inspection Process
All returned items undergo a quality inspection.
We reserve the right to:
Refuse refunds for items returned in unacceptable condition.
Damaged or incorrect items
If your item is damaged, defective, or incorrect, please contact us within 48 hours of receipt.
Please provide:
Order number
Product photo
Packaging photo
This will help our support team resolve the issue quickly.
Items Not Returnable
The following items are not returnable:
Personal care products that have been opened or used
Customized or personalized products
Perishable goods (food, plants, flowers)
Dangerous materials or flammable liquids
Discounted items or gift cards
Exchanges
Please contact us directly at support@hizooo.info for instructions.
European Union – 14-Day Review Period
For orders shipped to the European Union, customers may cancel or return their order within 14 days.
Refunds
After receiving and inspecting the returned item, we will notify you of approval.
If approved:
The refund will be transferred to the original payment method.
Processing time: up to 10 business days.
Please note that your bank or card issuer may need additional time to complete the refund.
If more than 15 business days have passed since approval, please contact: