Shipping policy

At Hizoo, we are committed to providing high-quality products with transparent pricing and reliable delivery. To ensure a smooth shopping experience, we work with strategically located fulfillment partners and warehouses within the United States.

COMPANY & FULFILLMENT LOCATIONS

Corporate Headquarters	117 South Lexington Street, Ste 100,Harrisonville, MO 64701, United States
Warehouse 1 (US):	7518 9th St NW, Washington, DC 20012, United States
Warehouse 2 (US):	1420 Tamarind Ave, Rialto, California 92376, United States

Orders are fulfilled from the most appropriate warehouse based on inventory availability and destination to ensure efficient delivery.

SHIPPING COSTS

Free Shipping on all orders within the United States.

TRANSIT, HANDLING & ORDER CUT-OFF TIME

• Order cut-off time: 05:00 PM Pacific Standard Time (Los Angeles),

• Order handling time: 1–3 business days (Monday–Friday)

• Estimated transit time: 3 - 5 business days (Monday–Friday)

TRACKING YOUR ORDER

We understand how important it is to stay informed. Once your order ships, a tracking link will be sent to your email so you can monitor your package’s progress until delivery.

CHANGE OF ADDRESS

Once an order has been shipped or is already in transit, we are unable to change the delivery address. If you need to update the delivery address, please contact us within 24 hours of placing your order at support@hizooo.info. We will do our best to accommodate your request before the order is processed and shipped.

CANCELLATIONS

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

PARCELS DAMAGED IN TRANSIT

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.